Privacy Policy
This policy describes how FixMyEyes collects and processes personal data.
Data We Collect
- Account data: email address and basic profile from your sign-in provider.
- Usage data: session identifiers, device/browser metadata, and diagnostics.
- Payment metadata: transaction IDs and package info (no full card data stored by us).
- Image processing data: uploaded files are processed temporarily and not stored permanently.
How We Use Data
- Provide and improve the service and core features.
- Authenticate users and prevent fraud/abuse.
- Process payments and manage credit balances.
- Comply with legal obligations and enforce terms.
Legal Bases
Depending on your region, processing relies on contractual necessity (to provide the service), legitimate interests (security, improvement), consent (where applicable), and legal obligations.
Retention
We keep personal data only as long as necessary for the purposes described above and to meet legal obligations. Uploaded images are not stored permanently.
Services We Use
- Google (image processing, Analytics)
- Supabase (authentication and database)
- Polar.sh (payments)
Google Analytics
We use Google Analytics 4 to understand how users interact with our service. This helps us improve functionality and user experience.
- Data Collected: Page views, user interactions, device information, and general location data (country/city level).
- Purpose: Website analytics, user behavior analysis, and service improvement.
- Retention: Data is retained for up to 26 months by Google.
- Opt-out: You can opt out by installing the Google Analytics Opt-out Browser Add-on.
- Google's Privacy Policy: https://policies.google.com/privacy
Your Rights
- Access, correction, deletion, and portability where applicable.
- Objection or restriction to certain processing activities.
- Withdraw consent where processing relies on consent.
Contact
For privacy inquiries, please contact our support team via the Support page.
